Medical and emergency disclaimer
SomeoneNear is a companionship, check-in, and everyday-support service. It may provide emotional support and general information, but it is not a medical, psychiatric, or emergency service. If you are in immediate danger, experiencing a medical emergency, or require professional mental-health support, contact local emergency services or a qualified healthcare provider immediately.
Who we are
SomeoneNear provides AI conversations, scheduled messages, family-circle features, medication reminders, and membership services. For privacy questions or requests, email privacy@someonenear.com.
Information we collect and why
Account and identity information
We use your name, email address, date of birth, phone number, and account identifiers to create and secure your account, provide enabled communications and notifications, manage your membership, and communicate with you.
Conversations, check-ins, and family information
We process Companion messages, mood check-ins, listener-booking details, call notes, and information you choose to add to a Family Circle so we can provide the features you request. A payer or Family Circle owner does not automatically receive access to another member's private Companion conversations.
Medication and prescription information
When you use medication reminders or prescription scanning, we process the medication details and images you provide to create schedules and reminders. Prescription images are used for text extraction and are not intended for diagnosis.
Sign-in and connected services
If you use Google or Apple sign-in, we receive the account details you authorize, such as your email, name, and provider identifier. We never receive your Google or Apple password. If you connect Google Calendar, we use authorization tokens and the calendar information needed to create and synchronize the reminder events you request.
Microphone and messaging
Microphone access is requested when you choose to record a message. We process recordings you submit, recipient details, delivery status, and operational records needed to provide enabled communications services. WhatsApp or SMS messages may be queued or sent when those services are enabled.
Payments and approximate region
Payment providers process payment details for memberships. SomeoneNear does not store full card numbers. We may infer a country or timezone from information such as your selected country, phone country code, browser settings, or network information to show suitable pricing, taxes, and reminder times. We do not use the service to track precise GPS location.
How we use information
- Provide, personalize, secure, and support SomeoneNear.
- Provide scheduled messages, reminders, family features, and account communications.
- Process memberships and maintain financial records required by law.
- Prevent misuse, investigate safety concerns, and improve reliability.
- Meet legal obligations and respond to valid rights requests.
Service providers and sharing
We do not sell personal information or share it with third-party advertisers. We disclose only the information needed to providers that help operate the service. These currently include Lovable Cloud for application hosting, account services, and data storage; Google Gemini for Companion responses and prescription text extraction; communications providers for enabled operational services; Google and Apple for sign-in or connected calendar services; enabled payment providers; and enabled email or messaging providers. A provider is involved only when its related feature is configured or used.
We may also disclose information when required by law, to protect a person from serious harm, or as part of a business transaction subject to appropriate safeguards.
Storage, security, and retention
We use access controls, encrypted connections, role-based permissions, and database row-level protections designed to limit access to personal information. No online service can guarantee absolute security.
Account information, conversations, medication records, and uploaded material are generally kept while your account is active or as needed to provide the service. When you delete information or your account, we remove or de-identify it from active systems within 30 days unless law, fraud prevention, safety, disputes, or financial-record duties require longer retention. Backups may take additional time to expire through routine rotation.
Family consent and young people
SomeoneNear is not available to children under 13. A user aged 13 or older who has not reached the age of legal adulthood where they live must have permission from a parent or legal guardian. A Family Circle invitation does not by itself prove parental consent. Parents or guardians may contact us to request review or deletion of a young person's account.
Your rights and choices
Depending on where you live, you may ask to access, correct, export, delete, restrict, or object to the use of your personal information, and you may withdraw consent. You can update many details in Settings, disconnect integrations, or email privacy@someonenear.com. We aim to answer verified requests within 30 days or the period required by applicable law.
If information is processed outside your country, we use provider terms and legal safeguards intended to protect it. You may also complain to your local data-protection authority.
Cookies
Essential storage supports sign-in, security, and requested features. Optional analytics or marketing technologies are blocked until you consent. SomeoneNear currently has no analytics or advertising scripts installed. Read the Cookie Policy or use Manage Privacy Choices at any time.
Changes
We may update this policy when the service or legal requirements change. We will change the effective date and provide additional notice when a material change requires it.